Privacy policy

1. Information we may collect

To register, provide service, keep things secure, and support you, we may process:

• Account data: email, username, password (stored encrypted), and contact details you provide.
• Transaction data: orders, plan type, payment status, invoice/receipt records (payment details are usually handled by payment providers).
• Service runtime data: client type, device count, connection windows, node choice, error logs, and necessary network diagnostics for maintenance and abuse prevention.
• Support communications: device models, error screenshots, and descriptions you share.
• Basic site logs: access time, browser type, referrer, for security and experience.

We will not ask for sensitive credentials beyond what’s needed; do not send passwords, codes, or full subscription links in public channels.

2. How we use information

We use collected information only to:

• Create and manage accounts; provide connectivity, subscriptions, and support;
• Keep the service stable and secure; detect abuse and fraud;
• Improve product experience, guides, and route quality;
• Meet legal obligations or lawful requests;
• Send service notices (expiry, important changes) with consent or as allowed by law.

3. Connection & encryption

Connections use encrypted transport. We may process necessary runtime data to operate, troubleshoot, and handle security events. Exit addresses, load, and routing affect experience; we do not use your browsing content for ad profiling.

On supported routes we may assign dedicated IPv6 exits to reduce shared-address interference, subject to actual nodes and connection methods.

4. Sharing & disclosure

We do not sell your personal information. We may share necessary data only when:

• Working with trusted processors for payments, email, or hosting (only for instructed purposes);
• You clearly consent or request it;
• Required to comply with law, court orders, regulation, or to protect important rights.

5. Retention

We keep information only as long as needed for the purposes in this policy, then delete or anonymize it after any required minimum period. After account deletion, we clear personal data except records we must keep by law.

6. Your rights

Where applicable law allows, you may:

• Access and correct account details;
• Request export or deletion of certain personal data;
• Request account deletion;
• Ask questions or complain about privacy.

Submit requests via the help center or live support. We may verify your identity first.

7. Cookies & similar tech

The site may use cookies or local storage for language preference, login state, and basic analytics. You can clear or limit them in your browser, which may affect some features.

8. Minors

The Service is mainly for users with full legal capacity. If you are under the local age of majority, use it only with guardian consent and guidance.

9. Policy updates

We may update this policy and post the new version here with the revision date. For material changes we will try to notify you in-product when practical.

10. Contact

Questions about this policy or your personal data: use the help center or live support. Operator: LadderCat Team.